1 Booking & Payments

All bookings are subject to availability and these terms:

• A 30% deposit is required to confirm your booking
• Full payment must be received 60 days before departure
• Payments can be made via credit card, bank transfer, or approved payment platforms
• We reserve the right to cancel bookings with unpaid balances

2 Cancellations & Refunds

Our cancellation policy is designed to be fair while accounting for commitments to our partners:

Refunds will be processed within 14 business days of cancellation notice.

3 Travel Documents & Requirements

It is your responsibility to ensure you have all required documents:

• Valid passport with at least 6 months validity
• Required visas for all countries visited
• Vaccination certificates if required (e.g., Yellow Fever)
• Travel insurance documentation

4 Travel Insurance

Comprehensive travel insurance is mandatory for all travelers:

• Must cover medical expenses, emergency evacuation, trip cancellation, and loss of personal items
• Proof of insurance must be provided before departure
• We recommend purchasing insurance immediately after booking

5 Health & Safety

Your safety is our priority, but certain risks are inherent in safari travel:

• Follow all guide instructions during wildlife encounters
• Disclose any medical conditions that may affect your participation
• Malaria prophylaxis is recommended for most destinations
• We reserve the right to refuse participation to anyone deemed unfit

6 Itinerary Changes

While we strive to adhere to published itineraries:

• We may modify routes, accommodations, or activities due to weather, safety, or other operational considerations
• No refunds will be given for minor itinerary changes
• Significant changes will be communicated promptly

7 Liability Limitations

Our liability is limited as follows:

• We are not liable for personal injury, illness, or death unless caused by our negligence
• We are not responsible for loss or damage to personal belongings
• We are not liable for events beyond our control (force majeure)

8 Photography & Media

By participating in our safaris:

• You grant us permission to use photos/videos for promotional purposes
• Professional photographers may accompany select departures
• Drones may only be used with prior written permission

9 Complaints & Disputes

In the rare event of dissatisfaction:

• Notify your guide immediately to allow on-the-spot resolution
• Submit formal complaints in writing within 30 days of trip completion
• Any disputes shall be governed by Kenyan law